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New customer process

Before the pilot phase can start it's required that a customer education have been held.

  • The information included in the education is described by the presentation and "screenplay" found at Customer presentation
  • The presentation should be handed out to the customer along with the reference documents listed under the section Training Material on this page. 
  • The first education is held by West along with a more detailed introduction to the software and hardware.
  • The second education held during pilot installation is done by the person(s) educated by West. 

The last step is supervised by West to verify that the correct information is forwarded to the end user.

Training material

DocumentDescription
Customer presentationThe overall presentation for the WestInt card solution
West transaction engine 1.x - Implementation guideThe WestInt Implementation guide
WestInt AccessThe (customer) terminal management page
Manuals / ManualerHardware and Software manuals
Release notes - ClassicRelease notes and release management
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